Frequently Asked Questions

Shipping

Do you ship Australia-wide?

Yes, we deliver to all states and territories across Australia.

How long does delivery take?

Most orders arrive within 3–10 business days depending on your location. Metro areas (VIC/NSW/SA/QLD) typically 3–7 days; WA/NT/TAS and regional areas 7–10 days.

How much does shipping cost?

Selected products ship free Australia-wide. Products with paid shipping have a flat rate of $19.95 for metro areas (VIC/NSW/SA/QLD) or $45.00 for WA/NT/TAS and regional areas. The applicable shipping charge is shown on the product page and at checkout.

Can I track my order?

Yes, you'll receive a tracking link via email once your order has been dispatched.

Products

Where are your products sourced from?

We curate retro-inspired homewares from trusted Australian suppliers and deliver them directly to your door.

Do your products come with a warranty?

Physical products come with a standard 12-month manufacturer's warranty. Please contact us if you have any issues with your order.

Do you sell digital products?

Yes! We offer a range of digital wall art prints available for instant download. No shipping required — simply purchase, download, and print at home or through a local print shop.

Returns

What is your return policy?

We accept eligible returns requested within 14 days of delivery for items in original, unused condition. Please contact us at hello@retrorewind.au to confirm eligibility and initiate a return.

Orders

How do I use my discount code?

Enter your discount code at checkout in the "Discount code" field. First-time customers can use code WELCOME15 for 15% off their first order.

Can I change or cancel my order?

Please contact us as soon as possible at hello@retrorewind.au if you need to change or cancel your order. We'll do our best to accommodate changes before dispatch.